Privacy Policy

Your privacy is important to Hayward Score. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

Hayward Score ("we") operates http://www.haywardscore.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. By using the Site and filling out the Hayward Score Survey (“survey”), you agree to the collection and use of information in accordance with this policy.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.
You may be asked to provide your personal information anytime you are in contact with Hayward Score or a Hayward Score affiliated company or organization. Hayward Score and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Personal information we collect

  • When you complete a Hayward Score survey, purchase a product, or register on our website, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.

How we use your personal information

  • The personal information we collect allows us to keep you posted on Hayward Scores latest product announcements and updates, as well as to email you your completed Hayward Score Report. If you don’t want to be on our mailing list, once you have received your initial report, you can opt out at anytime.
  • We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising.
  • From time to time, we may use your personal information to send important notices, such as communications about changes to our terms, conditions, and policies. Because this information is important to your interaction with Hayward Score, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as zip code in addition to the information about your home and health collected in our survey so that we can provide you with a Hayward Score report.
  • We may collect information regarding activities on our website. This information is used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. This data is considered non-personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Hayward Score websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Hayward Score my also use cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience more convenient and personal and to make email communications more relevant to your interests.

You may disable cookies on your web browser or mobile device at anytime (check with your provider for instructions). Please note that certain features of the Hayward Score website may not be available to you once cookies are disabled.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and click-stream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Hayward Score may use this information in our marketing and advertising services.

In some of our email messages, we use a “click-through URL” linked to content on the Hayward Score website or one of our partners. When customers click one of these URLs, they may pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Third-Party Sites and Services

Hayward Score websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices.

Disclosure to Third Parties

At times Hayward Score may make certain personal information available to strategic partners and research organizations that work with us to provide products and services, or that help Hayward Score market to customers. Personal information will only be shared by Hayward Score to provide or improve our products, services, advertising, and research; it will not be shared with third parties for their marketing purposes.

Service Providers

Hayward may share personal information with companies who provide services such as information processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Hayward Score operates.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Hayward Score to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Hayward Score takes the security of your personal information seriously. To ensure the security and confidentiality of Personal Data that we collect online, we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction

Retention of Personal Information

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

For personal information we hold, we will provide you with access to request that we correct the data if it is inaccurate or delete the data if Hayward Score is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by contacting us at contact@nullhaywardscore.com.

Privacy Questions

Hayward Score may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please email us at contact@nullhaywardscore.com.